The following are some of the most important observations I have learned as an operating manager over the last 20 years.
I remember learning this lesson during my first job as a service-industry manager. My company was in the process of starting a new service. I was tasked with deciding which services to sell, and after I had chosen which services to sell, I was tasked with selling them.
In the early 1980s, we had a couple hundred customers and I was in charge of their operations. To help me sort through the various systems, I would sit down at the desk and make a list of things that were important to the customers. Then I’d make a list of the things that the customers didn’t care about, and I’d make a list of the things that were important to me.
This sounds like a lot of work for a service provider, but I think the secret to good selling is to identify what you care about and then put your service on the other side of the coin. If you think selling is really important to your customers, you’ll do it without thinking about what you’re selling. If you think selling is a waste of your time, you’ll do it without thinking about the other people on your list.
This is why I think that selling is a skill, much like knowing how to drive a car. I know that I like to drive fast, but I don’t think driving is really important to me. I know that I like to make phone calls, but I don’t think making phone calls is really important to me. I know that I like to listen to music, but I don’t think listening to music is really important to me.
Selling is a skill that can be learned if you’re willing to pay attention and put in the effort. Selling, like driving, requires discipline and focus. But it is not a skill that can be taught, like how to sew, or how to cook eggs. The reason why you want to learn to sell is because you are selling yourself. You’re selling the time and the money that you’re willing to spend to get your business off the ground.
If I had this question I would probably be selling myself.
Selling is actually quite easy if you have the skill and the will to do it right. The hardest part is when you have to do it with a customer you don’t really know well.
And that’s where the experts in operations management for service industry businesses come in. There are few areas of business that arent a constant struggle for service companies. And that struggle is the difference between success and failure. Whether youre running a car dealership or a furniture store, you are always fighting with management to get your product out to the customers. And to make sure you are making the right decisions for you and your company, you have to trust your company to make the best decisions for you.
There are some other companies that are also more like the service industry than the maintenance industry. When people say, “I really want to do this,” you know you have to be really careful. Some companies really hate people who aren’t super-cool but who are. Some companies just take your product off the shelves for a long time, and some companies are just really stupid.